How can we help?

Nothing. TripSnail is free, and the core features will stay free. Paid extras may come later.

Anyone aged 18 or over can install the Android test version — download the file with the “Install the app” button. Your phone will ask permission to install from outside the store; that is normal for a test version. We would love your feedback: send bugs and ideas to info@tripsnail.com.

Soon. Until then, the Android test version is available.

Testing on iPhone starts soon. If you already have an account, you can also open the map and chats in a browser on your computer.

Yes, in your browser, once you sign in with your account from the app. The computer neither sends nor stores your position, and you create and join groups only on your phone.

TripSnail is made for the United Kingdom and Europe (EU and EEA). The map works in other countries too, but there we make no promises.

No. There are no ads in the app, and we do not sell your data.

No, and that is not what it is for. TripSnail is for meeting people on the road: for a coffee, a shared route, help or a chat. Sexual content and nudity are banned by the Community Rules.

Send an invitation to connect: a few words of your own or a ready-made sentence. Before the other person replies, you can add one more message. “Not now” closes the invitation quietly.

Block that person or report them from their profile or the chat. Once blocked, you are invisible to each other — on the map, in the list of people and in groups. If someone is in danger, call the emergency number: 112 in Europe, 999 in the UK. The app is no substitute for the emergency services.

No. After meeting, you can give one anonymous plus — a recommendation. There are no minuses and no rankings. If something went wrong, report it to us.

No. By default people see only a blurred zone, not where you spend the night. You show your exact spot only to those you choose: with “Show my location” in a chat, in a group, or to Friends if you switch it on.

No. We keep only your last position — each new one overwrites the previous, so there is no history from which your route could be rebuilt.

With one switch on the map. Offline works both ways: you cannot see anyone either. Chats you have started stay.

The name of the person who wrote and, in a group, the group name — never the message itself. During quiet hours notifications arrive silently.

An Android phone and an e-mail address you confirm with a code — or a Google account. We do not ask for your phone number. TripSnail is for people aged 18 and over.

On the sign-in screen choose “Forgot password” or sign in with a code sent by e-mail.

You can request a package with your data in the app or on the account page. The download link works only once.

In the app: Settings → Account and privacy → Delete account and data — or on the account page. You have 30 days to change your mind: just sign in.