DRAFT — a design text, not legal advice. Awaiting approval by a lawyer; items marked TBC are still open.
TripSnail is for adults who travel and want to meet other people on the road. These rules say what is not allowed. They are part of the Terms of Service; if the two differ, the Terms of Service apply.
What is not allowed
- Nudity and sexual content. In photos, profiles or messages.
- Anything involving minors. TripSnail is for people aged 18 and over. Do not post images of children and do not contact or pose as a minor. We report child sexual abuse material to the authorities.
- Harassment, threats and hate. Insulting, stalking, intimidating or demeaning someone, or attacking people for who they are.
- Intimate images without consent. Sharing an intimate or sexual image of someone without their consent, or threatening to share one, including to get money or anything else from them.
- Violence. Photos or messages that show, promote or threaten violence or self-harm.
- Scams and spam. Asking for money, selling, advertising or recruiting, repeated or copied messages, links meant to deceive.
- Pretending to be someone else. Another person, a moderator, or TripSnail. Names that imitate TripSnail staff or an address are refused.
- Other people’s private information. Do not share another person’s exact location, address, phone number, photos or conversations without their consent.
- Finding out where someone is. Do not try to work out another person’s exact position (for example with several accounts, by moving around, or by collecting positions over time).
- Breaking the law. Illegal content or activity of any kind.
- Circumventing limits. Working around blocks, suspensions or limits, for example by creating a new account after being blocked or suspended.
- Misusing reports. Making false or repeated reports to harm someone. A person looks at the circumstances before your ability to report is limited.
Photos
Use a photo of yourself, or of things you are entitled to use. A photo of another person needs their consent. A reported photo can be hidden while a person decides; a photo that is removed by moderation is kept for a limited time so that you can appeal.
What happens when someone breaks the rules
A person looks at the report and decides: no action, a warning, hiding or removing the content, limiting features, a suspension, or removing the account. The decision depends on how serious the breach is and whether it was repeated; serious breaches can lead to suspension or removal without a prior warning. We tell you what we decided and why, and you can appeal. Automated checks may only reject a photo at upload or hide a reported photo for a short time.
What you can do
- Report a person, a photo or a group message from the menu in the app.
- Block a person; they will no longer see you or be able to write to you. In a group you both belong to, they no longer see you or your messages, and you see them without their position and with their messages collapsed. Blocking the administrator of your group means you leave that group.
- Hide yourself on the map or in a single group (you then also stop seeing the other members’ positions in that group), or switch to offline mode.
- Write to us: info@tripsnail.com.
If you are in danger, call the emergency number of the country where you are (112 in Europe, 999 in the United Kingdom). TripSnail is not an emergency service.
Polski Vanlife LTD · Companies House 16379430 · info@tripsnail.com